Refund policy
Return and Refund Policy
Prime Hobby Box
650 High St, Danville, KY 40422, United States
Phone: +1 (934) 208-4017
Returns
We want you to be happy with your purchase. If you're not fully satisfied, you may return eligible items within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- The return window begins on the date the item was delivered
Return Shipping
Customers are responsible for return shipping costs. Return shipping charges are non-refundable.
A restocking fee may apply to returned items.
Cancellations
Orders may be cancelled at any time until the item has been fulfilled. Once an item is fulfilled, it can no longer be cancelled, but it may be eligible for return under the policy above.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within a reasonable number of business days. Processing times may vary depending on your bank or card issuer.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items not in their original condition or damaged for reasons not due to our error
- Items returned more than 30 days after delivery
Damaged or Defective Items
If you received a damaged or defective item, please contact us right away so we can make it right.
Contact Us
For any questions about returns or refunds, reach out to us:
Prime Hobby Box
650 High St, Danville, KY 40422, United States
Phone: +1 (934) 208-4017
Website: primehobbybox.store
Return and cancellation rules apply only to items purchased after these rules took effect. Returns made through Point of Sale are excluded from the return shipping terms above.